15 answers
Frequently Asked Plumbing Questions
The questions Las Vegas homeowners ask us most, answered without the sales layer. If yours is not here, call and ask it.

Questions
Plumbing Questions, Answered
How hard is the water in Las Vegas?
The Las Vegas Valley Water District reports valley water at 291 parts per million, or 17 grains per gallon, and classes it very hard. That mineral load is what scales fixtures, fills water heaters with sediment and shortens the life of appliances across the valley.
Do you service water softeners you did not install?
Yes, all makes and models. Repair, replacement and maintenance, including units installed by someone else. Have the brand and model number to hand when you call.
What areas do you cover?
Las Vegas, North Las Vegas, Henderson, Summerlin, North Summerlin, Spring Valley, Enterprise, Paradise and Centennial Hills, plus the wider Clark County service area. Every one has its own page listing what we commonly work on there.
How does pricing work?
You get the price before the work starts. Nothing additional happens without a separate number and your agreement first. We do not publish a price list, because a real quote depends on what is actually wrong.
Is my problem an emergency?
If water is escaping and you cannot stop it, if waste is coming back into the building, or if a water heater is leaking from the tank body, yes. Close the main shutoff first, then call. A single slow drain or a dripping tap can wait for normal hours.
Do you work on commercial property?
Yes. Restaurants, offices, retail and multi unit residential, scheduled around your trading hours rather than ours.
What is the fastest way to reach you?
Calling (725) 444-5979. A phone call gets a plumbing problem triaged immediately, which matters when water is moving.
What should I have ready when I call?
What is wrong, what you have already shut off, how many fixtures are affected, and the age of the house if you know it. Those four answers get the right parts on the truck the first time.
Do you have a walk in location?
No. We are a service area business working across the Las Vegas valley rather than from a storefront, so everything starts with a call or a quote request.
Do I need a water softener in Las Vegas?
If your complaint is scale, spotting, soap that will not lather or a water heater losing capacity, softening is the answer. If your complaint is taste or smell, that is carbon filtration, and a softener will not help.
Why did my water softener stop working?
Most often a salt bridge: a crust of hardened salt arching across the brine tank with a void underneath, so the unit regenerates with plain water. It is a repair, not a replacement.
How do I know if I have a slab leak?
Close every fixture and watch the water meter. If it keeps turning, water is escaping. Then isolate the irrigation and re read it, because irrigation is a very common cause of an unexplained bill here.
Should I repair or replace my water heater?
You get both numbers along with the age of the unit. A young tank with a failed element is a repair. A tank at the end of its service life with a failed control usually is not.
Why does my drain keep blocking after it is cleared?
Because a cable bores through a blockage rather than removing what caused it, so a coated pipe closes up again. Jetting scours the wall, and a camera finds a structural cause if there is one.
Do you offer financing?
No financing arrangement has been confirmed for this website, so nothing is advertised. Ask when you call and you will get a straight answer rather than a promise.
Question Not Answered Here?
Call (725) 444-5979 and ask it directly.